Returns & Shipping
Our boutique takes great pride in our quality and customer service. If you are dissatisfied with any of our products, we will assist you with a timely credit or exchange based upon the following policy.
ALL RETURNS & EXCHANGES MUST BE MADE WITHIN 14 DAYS OF PURCHASE.
Return credits will be issued after item has been inspected with proper receipt of purchase and original hang tags. All online orders must be returned in its original package.
ALL SALE ITEMS ARE FINAL SALE, AND THEY CAN NOT BE RETURNED OR EXCHANGED.
We will not accept any items if...
• Stained/ Dirty
• Or any other damage caused by the purchaser
Also, the following items are final sale…
• Face Masks
• Jewelry (including, but not limited to, necklaces, earrings, rings, and bracelets)
• Footwear and accessories (including socks, cuffs, etc.)
• Accessories (Hats, scarves, gloves, etc.)
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER (RA#)
Once a return has been processed, you will receive a RA# from our boutique for your claim to be processed. Absolutely no returns will be accepted without the RA#. All credits will be applied as store credit. Credit card refunds will appear within 3-14 days as a credit on your account. This varies based on your credit/debit card company’s policy. Purchases made in cash will be applied as store credit only. No cash refunds will be given.
Please note that all shipping charges are the customer's responsibility and will not be paid for or refunded. We recommend you send your return via a trusted and insured carrier. We are not responsible for any lost returns. Customers will be responsible for all shipping charges. This includes delivery and exchanges and rush charges.
Please contact us via e-mail at firstname.lastname@example.org to receive an RA# and to process your return.
All other returns that surpasses the return period will not be accepted.